Questions,
answered.

To book, fill in the enquiry form and I will email you a quote. You can also email alex@dejaviewmountmartha.com.au or call me (Alex) on 0417 156 826.

Please let me know how many adults and kids, your dates of stay and a little about your group, e.g. family holiday, girls' weekend, special occasion, needing a chef, or corporate group.

Upon accepting a quote, a deposit is required within 3 days to hold your dates. The balance is due 4 weeks prior.

When booking directly with us we accept EFT, direct deposit, credit cards (Visa and Mastercard) or cash if needed.

If you prefer to book via a booking platform, they will process the payments, and we generally receive payment once the guest has checked in.

Please contact me as soon as possible if you need to alter your dates. We will always do our best to work with you.

If you need to cancel for a valid reason, we are happy to offer a refund or a date swap where possible, as we completely understand that life can be unpredictable.

For cancellations at very short notice, where it may be difficult to refill the booking, we recommend travel insurance. In some cases we may be able to offer a credit toward a future stay. We truly are one of the good guys and always try to be flexible and fair!

Yes, we can provide whatever you need. Just let us know. We have an ABN.

Groups under the age of 28 and schoolies are not permitted without contacting us first to make sure we are a good fit. If no approval has been given, such bookings will be cancelled immediately. This policy does not apply to families travelling with children under 18.

As part of our terms and conditions, the person who signs the booking form must stay at the property for the duration of the booking, and is solely responsible for the care of the property, its contents and its surroundings.

Check-in is at 3pm and check-out is at 10am.

We can offer early check-ins and late check-outs when available, and will confirm this closer to your stay. There is no additional charge, but it is subject to availability. If you need a guaranteed early check-in or late check-out, let me know and I'll explore options and any charges that may apply.

Check-in is via a key safe, or I can meet you in person when possible.

We provide every guest with a complimentary, comprehensive guide to the best places to shop, dine and explore during your stay. It's a guest favourite, and there's so much to see and do that many guests wish to extend their stay as soon as they arrive!

At the home you'll also find pamphlets on local attractions and a detailed house manual.

We're here to help throughout your stay, whether you need assistance, have questions or would like recommendations. We'll get back to you as soon as possible.

Accidents happen, so please don't worry! Just let us know as soon as possible so we can arrange repairs or replacements, especially as another group often arrives shortly after your stay.

Minor damage, such as broken glasses or small appliance issues, is considered normal wear and tear, and we usually have backups on site. For larger items that have been misused, there may be a deduction from your bond, but we'll always talk to you first.

Yes. We are family-friendly and located in a lovely, quiet street. There's an alarm system you can activate during your stay, a lock-up double garage with internal access, and a remote-controlled security gate to keep all cars secure.

For added security, CCTV cameras are installed in the outdoor areas. Please rest assured there are no cameras indoors.

Yes, this is all easily arranged. We can give you plenty of information and help along the way. We have regular drivers, chefs and a team of professionals who can assist with yoga, mindfulness and more.

Yes! The pool is heated and swimmable all year round, maintained at approximately 29–32°C. In summer it's a real highlight, with a panoramic view, waterfall feature and plenty of space to relax in the sun.

Due to the significant cost of gas heating, a gas usage charge applies in the cooler months, usually May to September. Please give at least 48 hours' notice if you'd like the pool heated, and ask us for current rates.

We also provide plenty of pool toys and dedicated pool towels.

We specialise in hosting groups who love to entertain. There are 5 fridges in the home:

• Two large fridges with freezers in the kitchen
• A large fridge and freezer in the garage
• A bar fridge in the parents' retreat
• A bar fridge in the ground-floor lounge room

The kitchen is set up for serious cooking and entertaining, with a huge oven, induction cooktop, BBQ, rice maker and three coffee machines (Nespresso pod, whole bean, and drip on request). You'll also find kettles, toasters, a hand mixer, sandwich maker, blender and more.

We supply plenty of quality pots and pans along with luxury tableware, including plates, glassware, cutlery and platters.

Yes. The gas BBQ runs on mains gas, so there are no gas bottles to worry about, and cleaning products and BBQ tools are provided. It's on the top-floor balcony beside the dining area and kitchen, where a dining table with an electric awning looks out over the bay. The BBQ is professionally cleaned before each stay.

Yes, luxury linen and bath towels are included for all beds. We also supply pool towels.

Yes, we provide mini soaps, shower gels, shampoo and conditioner in each bathroom, though we recommend bringing your preferred products too. We also supply unlimited toilet paper and cleaning essentials, including washing powder and liquid for the laundry.

Yes, a German-quality washing machine and dryer, along with washing powder, liquids and all cleaning supplies.

Yes! Wi-Fi and Netflix are included free of charge.

The home is fully air-conditioned and heated, with refrigerated air-conditioning and heating in every room including all bedrooms, plus a gorgeous gas fireplace. Fans are also available, though most guests find the air-conditioning exceptionally effective.

Yes, the lift fits a wheelchair and is perfect for guests with mobility issues, and for your luggage!

Absolutely! A ping pong table, giant Connect Four, dolls, train sets, puzzles, cards, board games and toddler bikes, plus lots of pool toys.

We comply with local regulations on noise and parking, and welcome groups seeking a peaceful, respectful stay. Our guests are typically families with children, multiple family groups, business groups and groups of friends.

We're proud to host special occasions such as 50th and 70th birthdays or intimate wedding gatherings, provided they're small, respectful affairs, like a relaxed lunch or dinner with close family and friends, often with one of our personal chefs.

To keep a serene environment for all, we don't accept rowdy groups or events with loud music. The property isn't suitable for younger party groups, bucks' parties or similar events.

We have a no-pet policy unless a special request has been made and approved. Please contact me for more information. Generally, non-shedding small dogs are accepted if they're not left unattended. A fee applies, you must clean up after your pet, and any damage must be paid for.

There's no smoking indoors. Smoking is permitted outdoors only, and after quiet hours please use the backyard, where there's a table and chairs.

In May 2018 the Council adopted the Short Stay Rental Accommodation Local Law, which sets clear guidelines for this type of accommodation. Please familiarise yourself with it and follow the guidelines.

Our house rules stipulate that outdoor areas (including the pool and balcony) must not be used after 10pm. Given the size of the property and the groups we host, we work hard to maintain good relationships with our neighbours, by keeping the peace, limiting noise and controlling the number of cars on site.

We also don't permit additional guests beyond those originally booked. Please don't book for one guest and invite 20 people.