Privacy
policy.

Introduction

Deja View Mount Martha ("we," "our," "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and other applicable laws.

Information we collect

We may collect and process the following types of personal information:

• Contact Information: Name, phone number, email address, postal address.
• Booking Information: Details of your stay, including dates, number of guests, and payment details.
• Identification Documents: For security purposes, we may request identification such as a driver’s license or passport.
• Payment Details: Processed securely through third-party providers; we do not store full credit card details.
• Communications: Emails, messages, or other correspondence related to your booking.
• Technical Information: IP address, browser type, and device details when visiting our website.
• CCTV & Security Monitoring: For guest and property safety, CCTV may be in operation in external and communal areas.

How we use your information

We use the collected information for the following purposes:

• To manage and facilitate your booking.
• To communicate with you regarding your stay.
• To improve our services and property offerings.
• To comply with legal requirements and local council regulations.
• For security, safety, and fraud prevention.
• To send promotional or marketing communications (only with your consent).

Disclosure of information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• With third-party service providers (e.g., payment processors, cleaning services) necessary for fulfilling your booking.
• With legal authorities if required by law or in response to legal proceedings.
• To enforce our Terms and Conditions and protect our rights and property.
• If required to comply with short-term rental regulations enforced by the Mornington Peninsula Shire Council.

Data security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be 100% secure.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your rights & choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or outdated information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

Cookies & website tracking

Our website may use cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

Contact us

For any privacy-related inquiries, please contact us:
Deja View Mount Martha
alex@dejaviewmountmartha.com.au
0417 156 826

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately.