Terms &
conditions.

General use & liability

• Appliances, furniture, and facilities are provided for guest use at your own risk. We are not liable for any injury, loss, or damage to personal property.
• We regularly service appliances including the pool, fridges, air conditioning, heaters, and the home lift to ensure safety and functionality.
• Any damage caused due to misuse must be paid for by the guest.
• No refunds or cancellations will be offered for appliance failures due to external factors (e.g., power outages, breakdowns). However, we will make every effort to resolve issues promptly.
• We are not responsible for gas, electricity, water, or internet outages due to circumstances beyond our control (e.g., storms, planned outages). Contact us for assistance if needed.

Lift usage

• Lift callout fees start at $500 and will be charged if misuse (e.g., jumping, dropping objects) requires service.
• Lifts can often be reset easily; please contact us before requesting a technician.

Toys & games

• A variety of games and toys, including a ping pong table, are provided. Please pack up after use.

Pool rules

• Pool use is permitted between 8:00 AM and 9:30 PM only.
• Heated pool requests require at least 48 hours' notice, and while we strive to maintain 28-32°C, heating is not guaranteed.
• No refunds or cancellations for pool-related issues beyond our control (e.g., power outages, equipment failure).
• Weekly servicing is conducted, and additional cleaning may occur during your stay.
• No refunds for natural debris (e.g., leaves, insects) in the pool.
• No glassware in the pool area; plasticware is provided.
• Adjusting pool equipment is prohibited. Any tampering requiring technician service will be charged to the guest.
• No music is allowed in the pool area.

Risk & responsibility

• Staying at Deja View Mount Martha is at your own risk. We are not responsible for injuries, accidents, or damage to personal belongings and vehicles.
• If you notice anything requiring attention, contact us immediately.

Wi-Fi & phone usage

• We are not responsible for internet speed, outages, or mobile coverage.
• Internet is provided for basic use (emails, social media, browsing). Streaming or large downloads may incur additional charges deducted from your security deposit.

Pets

• Pets are not permitted unless pre-approved. Approved pets incur a $500 fee per pet and a $1500 pet bond.
• The yard must be cleaned before checkout. Minimum cleaning fees start at $300.
• Visitors are not allowed to bring pets.

Cleaning

• The property is cleaned before arrival. Report any issues within 2 hours of check-in.
• Guests must leave the home in a clean state. Excess cleaning fees may apply.
• All food must be removed from the fridge and pantry.
• BBQ must be cleaned after use, or an extra charge will apply.

Construction & noise

• We are in a residential area. Nearby construction noise is beyond our control and does not warrant a refund.
• Established luxury homes surround us, making disruption unlikely.

Rubbish disposal

• Bins go out Tuesday night (extra collection on Monday night).
• Bins must be placed on the curb and returned within 24 hours.
• Excess rubbish must be removed by guests or collected at an additional charge.
• No loose bags outside bins—birds will create a mess, incurring cleaning fees.

Damages & breakages

• All damages must be reported immediately.
• Guests cannot attempt repairs without approval.
• Any repair costs will be deducted from the security bond.
• Furniture must not be moved. Charges apply if furniture is repositioned.

Parking & vehicles

• Up to 6 cars can be parked onsite. No street parking due to council laws.
• Caravans, tents, boats, and jet skis are not allowed.
• Carpooling is recommended.

Commercial filming & photography

• Prior approval is required for commercial filming/photoshoots. Contact us for a quote.

Check-out instructions

• Dispose of kitchen rubbish into outdoor bins.
• Wash and put away all dishes.
• Return one set of keys to the key safe.
• Leave the second set on the garage hook.
• Ensure the home is neat and tidy.
• Excess cleaning fees will apply for a mess beyond normal use.

Local council short-stay accommodation rules

• Noise restrictions: No outdoor areas (pool, deck, balconies) to be used after 9:30 PM Sun-Thurs, 10:00 PM Fri-Sat.
• Noise complaints (e.g., yelling, loud music, cheering) will result in a $200 security call-out fee.
• Second noise complaint results in immediate eviction with no refund.
• No additional guests or visitors beyond booking numbers.
• No aggressive behavior, excessive drinking, or parties. Violators face fines up to $3000 and cancellation of booking.

Booking termination

• Bookings may be terminated for breaches of these terms, particularly noise, parties, or disruptive behavior.
• No refunds will be given for terminations due to violations.

Cancellations & booking changes

• 60+ days before check-in: Full refund of deposits.
• Less than 60 days before check-in: No refund unless the property is rebooked for the same dates and rate, minus a 10% fee.
• We will do our best to accommodate date changes.

Indemnity & release

• Guests indemnify Deja View Mount Martha and the property owner against liability for injury, damage, or loss caused by their actions or omissions.
• We are not responsible for loss or damage due to unforeseen circumstances (e.g., natural disasters, government regulations, theft, or acts of God).

Final notes

• Following noise and parking rules ensures a trouble-free stay.
• We do not accept bucks parties, footy trips, schoolies, excessive drinking groups, DJs, or loud music.
• The neighbours will report noise violations, resulting in cancellation with no refund.
• Fraudulent bookings (e.g., false guest details) will be canceled immediately.
• $3000 fines apply for parties or severe disturbances.

Property Registration: STRA0247/21 | Property ID: 138100
These terms and conditions are subject to change at any time without prior notice.